Civolution Packing Issues

SPIEL wouldn’t be SPIEL if nothing went wrong. 

Unfortunately, when we opened the first Civolution boxes yesterday, we realised that they are not properly packed and one bag of wood pieces is missing, while another one is in there twice. Since we can’t open hundreds of game boxes, we don’t know yet how many games are affected.
This was not an issue in the mass samples so we had no chance to see that coming and we’re very sorry!

However, we want to keep the inconvenience as small as possible for you, so there will be QR codes available at our booth, leading to a form. 

If you fill it out with your address, we will send you the missing pieces as soon as possible. 

The game is still playable, we spent the evening on how to work around the issue until the missing pieces are delivered. 

Our solution for the moment (so you can start playing) is to place 4 tribes-token on their side and use them as settlements. This way you should be able to play the game as usual, until the settlements arrive!

If we realise the problem is bigger than the amount of games in Essen, 

retail sales will be delayed until the missing pieces arrive. 

We’re so incredibly sorry for this and grateful for each and everyone who still decides to support us. 

We worked on this game for many years and are heartbroken, that this is how it gets on the market. 

We hope you still love the game as much as we do and we’re already working on the best and quickest solution without extra effort from your side. 

Thank you for your support!

The (a bit frustrated) Deep Print Games Team.