Civolution Update 2.0

Hello everybody, 

It's time for another Civolution update!

We are excited to announce that the shipping of missing pieces for those who purchased or picked up their game in Essen has begun! Our production company is currently processing the list of addresses and missing items, so you will soon receive Mail from them.

The first batch of pieces has already left the factory, and we are thrilled this is finally happening. Some pieces had to be reproduced for this issue, which caused the shipping process to take longer than usual compared to the regular missing pieces shipping by our distribution partners. 

Your spare parts should arrive at your door until early December. Please note that we’re talking about 1000 individual packages, going out to various areas in the world with a range of different shipping times. We hope you understand that they can’t leave the factory - or arrive - all at the same time. If you don’t receive your spare parts until early December, feel free to contact us. 

Some of you already noticed: Civolution already went into retail last week. The initial production issues with the missing settlements luckily didn’t affect the whole order and we’re happy to report that the regular sales started. We would have preferred to take care of our pre-orders and Essen buyers first, but unfortunately, that wasn’t logistically possible. We apologize for that! 

Although the issues of the Essen batch of games don’t affect the whole order, there’s always the possibility of mistakes, especially if a game has so many different pieces. If you find any issues in your game, please contact the spare parts service of our distribution partner you bought the game from. In Germany, Europe, and the US that’s Pegasus Spiele. They have a form for that purpose on their website. Your spare parts will then be sent to you as quickly as possible. 

We also want to apologize for any inconvenience and for being unable to respond to all the individual messages we received through various channels. As a company that only sells games directly to customers at events, we can't handle all requests. We’re a small team and we don’t have a designated customer service, since we don’t do the distribution of our games. We try our best to get back to you while still doing our day-to-day jobs. Please know that your messages are being heard, even if you don’t achieve an adequate answer, it’s not on purpose. Thank you for your understanding, we keep you updated.